Adjuster Relations Manager

Job Description

JOB DESCRIPTION                                                      


                                                     


Job Title:          Adjuster Relations Manager         


Department:         Corporate Adjuster Relations (Tulsa Oklahoma Location)


 


JOB PURPOSE


This position is an exempt supervisory position responsible for the organizational administration of; centralized claims assignments, catastrophe deployment coordination, Call/Contact Center, and adjuster recruiting.  The Adjuster Relations Manager is accountable for ensuring qualified, properly licensed adjusters are assigned claims for daily and catastrophe events as well as all desk deployments.  This also includes responsibility for all recruiting efforts for catastrophe events, daily claims and desk adjuster positions.


 


JOB RESPONSIBILITY SUMMARY


  • Coordinate all desk and catastrophe events
  • Administrative use of multiple claim assignment platforms
  • Awareness of geographic locations and challenges
  • Ensure new hires are registered in the claim management system
  • Organize, update, and maintain active roster of daily adjusters
  • Communicate with TPA Managers to ensure claims are assigned appropriately and that a sufficient number of daily adjusters are available
  • Oversee/assist with recruitment of all adjusters
  • Attend Adjuster Conferences as needed
  • Supervise and schedule Centralized Assignment Coordinators
  • Preform ISO reporting on recruitment, claim refusals/compensation percentage changes, adjuster licensing and phone reports on a monthly basis
  • Coordinate new hires with managers, claims operations, IT and HR
  • Coordinate terminations with managers, claims operations, IT and HR
  • Monitor daily reports and adjust claims accordingly

 


REQUIRED KNOWLEDGE, SKILLS, & ABILITIES


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and ability required.


 


Education/                      


 


Licensure/


Credentials


 


Required:  2 years college, or 4 years post-secondary job experience plus P&C Insurance designation(s)


Preferred:  Bachelor’s Degree, minor and or major Insurance Designation(s)


 


Must be able to obtain credentials to access multiple client claims management platforms.


Preferred:  P&C Adjuster License


 


Experience


 


Required: Field claims handling, desk claims handling, claims management or other supervisory experience responsible for property claims adjusters work product including claims assignment.


Preferred:  Daily and Cat claims management experience as an Independent Property Claims Adjuster


 


Special


Knowledge/


Skills


Required:  Effective verbal and written communication, organizational networking, customer service focused and ability to build and maintain working relationships across business functions.  Must be proficient in Microsoft Office Products and estimating platforms. 


 


Must be able to handle and thrive in event driven high pressure situations requiring occasional extended hours, weekends, and holidays. Some travel may be required.


 


 


PHYSICAL REQUIREMENTS/HAZARDOUS WORKING CONDITIONS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential work functions.


 


Physical Demands       Vision/Sight/Hearing       Physical Strength


Standing              Vision-Far Acuity                          X       Sedentary Work


Walking              Vision-Near Acuity              Light Work


X    Sitting              Vision-Depth Perception              Medium Work


Lifting              Vision-Peripheral              Heavy Work


Carrying              Color Vision              Lifting up to 10 lbs.


Pushing/Pulling                             X       Listening/Hearing              Lifting up to 25 lbs.


Climbing                                                              Lifting up to 50 lbs.


Balancing                                                            Lifting over 50 lbs.


Stooping                                        


Kneeling                                                       Environmental Conditions


Reaching                                       


Handling              Temperature Changes              Hazards


Feeling              Infectious Disease              Wet


X    Talking              Humid              Hazardous Chemicals


Eye/Hand/Foot Coordination              Noise              Blood/Body Fluids


Vibration                                       


X    Typing/Keyboarding


 


 


This job description supersedes all previous job descriptions.  The job description is intended to be a tool to describe the primary purpose of the job and the KEY duties and responsibilities.  The job description is not to be construed as an exhaustive list of all duties and responsibilities required.  Management has the right to add to or change the job responsibilities at any time.  All personnel may be required to perform duties outside their normal responsibilities from time to time, as needed.


 


 


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